Position Title: Cluster Head

Department: Sales

Job Location: Western/Central, Mumbai

What is expected from this position?
Role Summary : The incumbent is responsible for achievement of sales targets for the assigned region through sales planning, lead generation, channel partner management, promotion planning and customer negotiations. The position is for ensuring implementation of region’s marketing campaigns for generating leads for projects in the Mumbai Zone region.

Role Specifications :

Sales Planning and Strategy:

• Creates and recommends a sales strategy for achievement of assigned sales targets e.g launch plan for new project, achieving Quarterly /Yearly Targets, etc.
• Assigns sales targets to team – Tracks the Sales Inventory (through Far vision )
• Interacts with customers for sales closure and final negotiations
• Establishes relationship and tie ups with banks for loan disbursement , interest rates and leads

Market Research:

• Identifies external agencies to conduct market research for a prospective deal, assess market potential
• Reviews survey methodology
• Coordinates with external MR agency to conduct
• Macro level market research, SWOT analysis, prevailing prices, competition projects
• Micro level research covering consumer study, consumer profiling , focus group discussions
• Validates research reports given by BD and provides regional inputs

Channel Partner Network / corporate sales set up and management:

• Defines process and guidelines for creation and management of channel partner / corporate sales
• Shortlists potential channel partner according to company criteria
• Communicates company terms and conditions
• Monitors channel partners for lead generation and conversion
• Supports Channel Partners for post sales customer service

Lead Generation

• Plans with team members to generate and manage leads
• Monitors lead assignment, categorization and lead management as per guidelines
• Ensures updating of leads database on Google docs

Customer Relationship Management

• Addresses escalated customer related issues – complains, queries
• Forwards customer complaints to relevant functions and follow up for resolution

Process Improvement & Adherence

• Identifies processes/procedures in own work area that need improvement
• Recommends process improvement ideas to streamline efficiency/costs/productivity
• Undertakes process improvement activities in own work area
• Complies with company defined guidelines and processes
• Adheres to project timelines

Work Experience: 15+ years of experience in sales in Real Estate Industry